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Terms

General terms and conditions · last updated 30 September 2026

1. Scope

  1. These terms apply to all contracts between [placeholder: first and last name], trading as Northframe, [placeholder: address], Germany ("Northframe", "we") and its clients about designing, building, hosting and looking after websites.
  2. We work for businesses only: companies, sole traders and other people acting in their trade, business or profession (entrepreneurs within the meaning of § 14 BGB). We do not contract with consumers.
  3. The client's own terms do not apply, even if we do not object to them, unless we agree to them in writing.

2. How a contract is made

  1. What this website shows is a description of our services, not a binding offer.
  2. A contract is made when we confirm a project in text form (for example by email) or when we start work at the client's request. What we build is set by that confirmation or by the written offer it refers to.

3. What we do, and what we don't

  1. Unless the offer says otherwise, a project includes: a website of up to five pages designed for the client, built for phones first; click-to-call and a quote form; a basic technical setup for local search (page titles, descriptions, a sitemap); one round of changes to the design; putting the site live on the client's domain with SSL; and, while the monthly service runs, hosting, monitoring and small content edits of up to [placeholder: scope, e.g. 30 minutes] a month.
  2. Not included unless agreed separately: online shops, customer logins or portals, complex booking systems, ongoing SEO campaigns, writing texts or taking photos, and unlimited changes.
  3. We build carefully for search engines and for phones, but we cannot promise any ranking, number of visitors, enquiries, sales or revenue. These depend on things outside our control.
  4. We do not give legal advice. The client decides what the site says and is responsible for the legal texts and notices their business needs under the law that applies to it (for example an imprint, a privacy policy, licence numbers or other disclosures).

4. What the client provides

  1. The client provides everything we need on time and in usable form: texts, photos, logos, company details, reviews and access to the domain.
  2. The client confirms that all content they provide is true, that they have the right to use it on the website, and that it does not infringe anyone else's rights (for example copyright, trademarks or the rights of people shown in photos). Statements about licences, insurance, certifications, years in business or reviews must be correct.
  3. If a third party makes a claim against us because of content the client provided, the client indemnifies us against that claim and the reasonable cost of defending it, unless the client is not at fault.
  4. If content or feedback arrives late, agreed dates move back accordingly.

5. Changes and approval

  1. We show the client the design before it goes live. One round of changes is included. Further changes we carry out after a quote, at [placeholder: hourly rate in USD] per hour.
  2. Before launch the client checks the site and approves it. The site counts as approved when the client asks us to put it live, or when the client does not report any significant defect within [placeholder: 7] days of our request to check it.

6. Prices and payment

  1. Prices are in US dollars and net. Any taxes, duties or bank charges in the client's country are paid by the client.
  2. The setup fee is due [placeholder: e.g. 50% on order and 50% before launch]. The monthly fee is billed monthly in advance, starting with the month the site goes live.
  3. Invoices are due within [placeholder: 14] days. Payment is made by [placeholder: payment method].
  4. If the client is more than [placeholder: 30] days late with a payment, we may, after a reminder with a deadline, pause hosting and other services until the amount is paid.

7. Term and ending the monthly service

  1. The monthly service runs for a minimum of [placeholder: minimum term, e.g. 3 months] and then month to month. Either side may end it with [placeholder: notice period, e.g. 30 days] notice to the end of a calendar month, in text form.
  2. Either side may end the contract for good cause without notice.
  3. When the service ends and all invoices are paid, we hand the client the files of their website [placeholder: format, e.g. as a static export]. Hosting ends on the last day of the service.

8. Domain

The domain belongs to the client and is registered in the client's name or account wherever possible. Its registration and renewal costs are paid by the client unless agreed otherwise.

9. Hosting and availability

We host websites with a specialised provider (currently Cloudflare). We work for high availability but cannot guarantee that a site is reachable at all times. Short interruptions for maintenance, and outages of the provider or the internet that we cannot control, are not a breach of contract.

10. Rights of use

  1. When the setup fee has been paid in full, the client receives a non-exclusive, permanent, worldwide right to use the website made for them, for their own business, and to have it changed.
  2. Our underlying code, templates, building blocks and know-how stay ours, and we may use them again for other projects. Fonts, libraries and other third-party parts are used under their own licences.
  3. We may show the website and the client's name as a reference in our portfolio, unless the client objects in text form.

11. Defects

If the website has a defect, we fix it within a reasonable time. Claims for defects expire 12 months after approval, except in the cases listed in section 12.1.

12. Liability

  1. We are liable without limit for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act, and where we have given a guarantee.
  2. For slight negligence we are liable only if we breach an obligation that is essential for the contract and on which the client may rely (a cardinal obligation), and then only for the damage that was foreseeable and typical for this kind of contract.
  3. Otherwise our liability is excluded. This also applies to our staff and subcontractors.

13. Data protection

Where we process personal data on the client's behalf (for example messages sent through a quote form, or while hosting), we agree a data processing agreement under Art. 28 GDPR with the client.

14. Confidentiality

Both sides keep confidential any business information of the other side that they learn during the project and that is not public, also after the contract ends.

15. Final provisions

  1. German law applies. The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.
  2. To the extent the law allows, the courts at our registered place of business ([placeholder: city, e.g. Wiesbaden]) have exclusive jurisdiction.
  3. Changes to the contract must be made in text form.
  4. If any provision is invalid, the rest of the contract stays in force.
  5. These terms are written in English, and the English text is the one that counts.